Learn About the Toyota Certified Program with Toyota Certified at Capital Plaza
TCUV is pleased to announce a first of-its-kind program – Toyota Certified Used Hybrids. With a new logo and tagline, the objective of this program is to increase awareness and drive sales of certified used hybrid vehicles while supporting Toyota's company wide initiative of promoting Hybrid Synergy Drive (HSD). In addition, there are four key benefits to launching this certified hybrid program.
The Benefits of this program are:
Raise awareness of Toyota certified hybrid vehicles.
Increase consumer demand of Toyota certified hybrids.
Drive traffic to facilitate next generation Prius sales & support C/G Prius trade-in values (at launch).
Support residual value of current Prius and other Toyota HSD vehicles
The Toyota Certified Used Hybrid program elements are similar to that of our current certified program, but with an increased emphasis on educating consumers and easing apprehension for purchasing a used hybrid vehicle.
The Toyota Certified Used Hybrid program elements are
8-Year / 100,000-Mile Factory Hybrid Battery Warranty (Minimum required coverage). Coverage in California Emission Warranty States is up to 10-Years / 150,000-Miles. States include: California, Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Pennsylvania and Vermont.
Standard New-Car Financing Rates Available.
To support the launch of this program, Toyota Certified has created an all-new comprehensive marketing campaign. The campaign targets both the general and Hispanic markets, with spot radio ads, interactive ad units, search engine marketing keywords, and hybrid micro-websites in both English and Spanish. We are kicking off the campaign with a TMS headquarters display, as well as, a launch announcement this weekend at the NADA convention. To create a buzz at NADA, we have positioned a full-page print ad announcing our launch in the NADA version of Automotive News on January 26th. In addition to these launch events, we placed today a press release on the wires, updated all Toyota Certified Hybrid logos on 3rd party sites (AutoMart.com, Cars.com, AutoTrader.com), updated the TCUV HUB, created all-new point of sale materials, and placed the new marketing logos and ads on Toyota Ad Planner. All the elements are in place to ensure the launch of the hybrid brand extension a success!
Each Toyota Certified Used Vehicle comes with a 3-month/3,000-mile comprehensive warranty from date of certified purchase. This warranty covers any repair or replacement of components which fail under normal use due to a defect in materials or workmanship. In addition, the following additional features are included:
Each Toyota Certified Used Vehicle is also backed by a 7-year/100,000-mile Limited Powertrain Warranty (from original date of first use when purchased as new). We also add a 7-year/100,000 mile 24-hour Roadside Assistance Plan (from original date of first use when purchased as new). For the enhanced peace of mind of an available Extended Vehicle Service Agreement, please visit Toyota Financial Services.
160 Point Inspection
At Toyota, only the best of the best are chosen to be Toyota Certified Used Vehicles. When we choose a vehicle for Toyota Certification, we have to do a little investigative work. Not only do we put each vehicle through an exhaustive 160 Point Quality Assurance Inspection, but we also run a CARFAX Vehicle History Report to ensure it's worthy of the Toyota Certification process. Then, each vehicle is reconditioned to Toyota's exacting standards by factory-trained Toyota Technicians. We want the vehicles to look and feel as new as possible and we know you do too. We believe this helps maintain the value, as well as creates pride in ownership of Toyota Certified Used Vehicles.
Vehicle History Report
At Toyota, only the best of the best are chosen to be Toyota Certified Used Vehicles. When we choose a vehicle for Toyota Certification. Toyota Certified Used Vehicles purchased with a CARFAX Vehicle History Report that does not contain any DMV-reported incidents (salvage, fire, flood damage, odometer problems, lemon history) may be eligible for the CARFAX Buyback Guarantee. Complete terms and conditions are available at www.carfaxonline.com.
At Toyota, only the best of the best are chosen to be Toyota Certified Used Vehicles. When we choose a vehicle for Toyota Certification, we have to do a little investigative work. Not only do we put each vehicle through an exhaustive 160 Point Quality Assurance Inspection, but we also run a CARFAX Vehicle History Report to ensure it's worthy of the Toyota Certification process. Then, each vehicle is reconditioned to Toyota's exacting standards by factory-trained Toyota Technicians. We want the vehicles to look and feel as new as possible and we know you do too. We believe this helps maintain the value, as well as creates pride in ownership of Toyota Certified Used Vehicles. Listed below are the 160 checkpoints. Only vehicles that pass all 160 checkpoints (as appropriate to vehicle content) can receive the Toyota Certified Seal of approval.
Audio & Alarm Systems
Emissions & State Inspection
Engine Coolant & HVAC System
Frame, Structure & Underbody
Instrument Panel & Electronic Systems
Interior Condition & Appearance
Tires & Suspension System
Trunk Compartment & Spare
Additional Items, Where Applicable
AUDIO & ALARM SYSTEMS
Audio/cassette/CD system working normally, CD cartridge present (if equipped)
Antenna is present and functions properly
Radio speakers do not rattle at high volume
Remote entry system works properly
Theft-deterrent system works properly
Battery in good condition, has proper cold cranking amps and reserve capacity
Battery proper size and secure
Battery posts free of corrosion
Cables in good condition
Inspect brakes, calipers, lines and hoses
No excessive vibration during braking
ABS operates on "panic stop"
Parking brake sets and holds vehicle
Brake pads/shoes must have minimum of 50% wear remaining
No excessive grooving or heat checking of rotors or drums
Parking brake releases completely
Brake pedal free play and travel is normal
EMISSIONS & STATE INSPECTION
Perform emissions test and/or state inspection, if required.
Change engine oil and filter
Check for evidence of sludge
Inspect for fuel, oil, coolant or other fluid leaks
Engine cold high idle correct
No abnormal engine noise at cold start
Throttle does not stick shut on cold start
Drivability OK during warm-up
Hot drivability OK
Engine reaches normal operating temperature
Engine fan functions properly
No excessive drone or vibration from engine
Drive belts and hoses free of cracks or damage
No damage to engine mounts
Check under-hood labels and decals
Engine compartment is clean
Under-hood heat insulator pad is clean
Engine free of excessive dressing
Inspect air filter
Oil, brake, clutch, transmission, transfer case, washer and power steering fluid levels OK
Under-hood fluids clear and uncontaminated
ENGINE COOLANT & HVAC SYSTEM
Engine coolant at proper hot and cold levels
Coolant specific gravity to -31° Fahrenheit
A/C cooling operation normal
A/C refrigerant sight glass clear
Heater operation normal
EXTERIOR CONDITION & APPEARANCE
Exterior is clean and free of road residue
No cracked or broken lenses of exterior lights
Outside rearview mirror operates/lens is good
Glass free of cracks, stars and large chips
Glass is free of improper repairs
Bumpers are free of cuts, gouges and scratches
Body is free of all dents
Body is reasonably free of dings
Paint is reasonably free of scratches and chips
Vehicle is free of improper paint repairs or mismatched color
Hood and trunk latches working
Free of water spots
Paint is free of swirl marks
Paint has even, high luster
Paint is free of buffable scratches
Free of wax residue
Wheelwells are clean
Acceptable aftermarket items checked
Removal of unacceptable aftermarket items
FRAME, STRUCTURE & UNDERBODY
Inspect body surface
Inspect panel alignment and fit
Inspect lower body and underbody for damage
Check exhaust systems and hangers
Hybrid Vehicle Immobilizer System
Inverter Coolant Level
Engine and ECT (Electronically Controlled Transmission)
ABS (Anti-lock Brake System)
EMPS (Electric Motor Assisted Power Steering)
CCS (Cruise Control System)
SRS (Supplemental Restraint System) Airbag
HV ECU (Hybrid Vehicle Electronic Control Unit)
HV (Hybrid Vehicle) Battery
Perform "Onboard Equalizing Charge" of HV Battery using Intelligent Tester
Fully charge 12-Volt Auxiliary Battery
Clean or replace Air Refiner Filter (A/C or evaporator filter)
Check Transaxle "Park" Mechanism
INSTRUMENT PANEL & ELECTRONIC SYSTEMS
Master key is present
Fuel gauge reads correctly
Battery voltage gauge reads correctly
Airbag deployment/replaced airbag
Speedometer and odometer work properly
Cruise control operation normal
Clock keeps time
All wiper speeds work correctlyv
Windshield washer operates
Wiper blades are in good condition and work
Wipers return to correct position when OFF
All mirrors have full range of adjustment
Windows operate normally
Window locks operate normally
Power windows operate from master switch and all door switches
Memory seat control operates properly
INTERIOR CONDITION & APPEARANCE
Day/night mirror operates and lens is good
Window tinting clear and free of bubbles
Cigarette lighter is intact and operates
Ashtrays function and are in good condition
Ashtrays and lighter are clean; no evidence of use
Headliner, sun visors, dash pad, upholstery, console, cup holders, trim panels, floor mats and carpets are in place and in good condition
Cup holder extends completely and sturdily
Doors open and close correctly
Door locks, including child safety locks, work properly
Seats, including all position adjusters, work properly
Headrests function properly
Rear defogger grid lines intact
Interior leather, vinyl, plastic, carpet and fabric surfaces are free of holes, rips, tears, excessive wear or fading
No evidence of previous improper repairs
Inspect seatbelt condition
Seatbelts have full range of extension and smooth operation
Seatbelts lock up per specification
Inside remote release operates normally
Interior is free of debris
Dash and vents are clean and properly dressed
All crevices are clean
Doorjambs are clean
Glove box and console compartments are clean
Seats, carpets, floor mats and headliner are free of stains
Free of odor, including heavy perfume
Glass is clean and free of streaks
Warning lights function
High and low beams OK
Headlight aim is OK
Brake lights work
Side marker lights work
Backup lights work
License plate lights work
Instrument lights work
Heater lights work
Dash light dimmer works
Turn signals operate correctly and self-cancel
Four-way flashers work
Defogger indicator light turns on with switch ON
Dome/courtesy lights operate with door cycles
Steering has normal feel in lock-to-lock turning
Steering wheel centered in straight line driving
Vehicle tracks and drives straight on level surface
Tilt steering wheel adjustment works properly
No excessive wind whistle or buzz
No excessive tire vibration or steering wheel shimmy at any speed
Interior free of significant squeaks or rattles
Inspect steering rack, linkage, bushings, control arms and dust boots
TIRES & SUSPENSION SYSTEM
Inspect tires for defects, damage and inflation
Minimum of 5/32" tread depth remaining across tread width
All four tires must be of same brand, model, size, tread design, speed and load rating
Wheels are clean and free of brake dust
Tires are dressed, not greasy
Wheel cover caps secure with no damage
Inspect struts/shocks for leaks and wear
No damage to CV joints/boots
Transmission/clutch operates smoothly
Automatic transmission in "ECT" power mode shifts properly
Transmission gear ranges engage promptly while shifting when warmed up
Transmission shift lock and key interlock system OK
Transmission does not shift into overdrive when button is in OFF position
Inspect transmission case and pan for leaks
No damage to drive and axle shafts
Differential fluid level correct
TRUNK COMPARTMENT & SPARE
Trunk is clean, free of debris, no stains
Trunk light and trunk trim appearance
Jack and tools are correct, present and secured
Fiber board tire cover is not broken/warped
Spare tire present
Spare tire and storage areas are clean
Spare tire is securely fastened
No signs of damage to spare tire
Minimum 5/32" tread remaining on spare
Spare tire has correct air pressure
Run and print a CARFAX Vehicle History Report/Check for outstanding Special Service Campaigns
ADDITIONAL ITEMS, WHERE APPLICABLE
"Fade-away" dome light works properly
Sunroof/convertible top operates normally through full range of positions
Convertible top lockout function operates
Radio security codes cleared
Navigation system works properly
Transfer case smoothly switches from 2WD to 4WD and back from 4WD to 2WD
Truck bed is in good condition
Truck bedliner is in good condition and secured
Tailgate functions properly
Rear bumper is in good condition and secured
Toyota Certified Used Vehicles come with one of the most extensive used-car warranties in the business. Each Toyota Certified Used Vehicle comes with a 3-month/3,000-mile comprehensive warranty from date of certified purchase. This warranty covers any repair or replacement of components which fail under normal use due to a defect in materials or workmanship. Each Toyota Certified Used Vehicle is also backed by a 7-year/100,000-mile Limited Powertrain Warranty (from original date of first use when purchased as new). We also add a 7-year/100,000 mile 24-hour Roadside Assistance Plan (from original date of first use when purchased as new). For the enhanced peace of mind of an available Extended Vehicle Service Agreement, please visit Toyota Financial Services. Here are a few of the features and benefits of the Toyota Certified Limited Powertrain Warranty:
Valid at over 1,400 Toyota dealerships in the U.S. and Canada
Transferable at no cost for added resale value
Toll-free line assistance
The following major components are covered by the Toyota Certified Limited Powertrain Warranty:
Axle Assembly Components
Engine oil reservoir
Engine oil reservoir pump
Seals and gaskets
Equipment drive shaft
Balance shaft and belt
Engine block, oil pan and valve covers (but only if damaged as a direct result of a mechanical failure of a covered engine component)
Seals and gaskets
Clutch master cylinder
Clutch release cylinder
Gears and shafts
Engine oil reservoir pump
Seals and gaskets
Case (but only if damaged as a direct result of a mechanical failure of a covered manual transmission/transfer case component)
Seals and gaskets
Case (but only if damaged as a direct result of a mechanical failure of a covered automatic transmission/transfer case component)
AXLE ASSEMBLY COMPONENTS
Seals and gaskets
Constant velocity joints and boots
Axles and bearings
Center support bearing
Drive axle housing (but only if damaged as a direct result of a mechanical failure of a covered drive axle assembly component)
4 x 4 Actuators
Case and all internal parts, transaxle mounts, seals & gaskets
Hybrid vehicle Generator Assembly
Hybrid vehicle Motor Assembly
Hybrid vehicle Transaxle Assembly
Transmission Damper Assembly
No matter which Toyota Certified Used Vehicle you purchase, you get the added security of 24-hour Roadside Assistance.
Toll-free call for service 24 hours a day, 365 days a year
Coverage for 7 years/100,000 miles from purchase date when first sold as new
Available throughout the continental U.S. and Canada
Some of the mishaps we cover:
Flat tire? Even with today's improved tires, flats happen. If they do, Roadside Assistance will change the tire for you.
Locked out? If the keys are in your vehicle and you're locked out, don't call a locksmith. Roadside Assistance gets you back inside.
Out of gas? It can happen anytime. If it does, Roadside Assistance will bring you gas and get you on your way.
Need a tow? Towing for mechanical breakdown or collision recovery is as simple as calling Roadside Assistance.
Q. Can all Toyotas be Certified?
A. No. First, the Toyota must have less than 85,000 miles on the odometer, and can only be the current model or six model years back. Additionally, the vehicle must have a Vehicle History Report run on it, and it must pass a comprehensive 160 Point Quality Assurance Inspection. These requirements ensure that only the best of the best are eligible for Toyota Certification.
Q. Where can I purchase a Toyota Certified Used Vehicle?
A. Toyota Certified Used Vehicles are available exclusively from your Toyota dealers.
Q. What is a Vehicle History Report and how does it work?
A. Currently, Vehicle History Reports (VHR) are available to auto auctions, dealers and the general public, and are highly recommended for anyone in the market to purchase a used vehicle. At Toyota, we go a step further by requiring a VHR be run on each Toyota before it can become a Certified Used Vehicle. With a VHR we can tell if a vehicle has had major structural damage, been previously declared a total loss or has any odometer discrepancies. The VHR also helps to protect the integrity of the Toyota Certified process by disqualifying any vehicle that does not meet our high standards.
Q. What is Roadside Assistance?
A. Roadside Assistance is a complimentary 7-year/100,000-mile (from original date of first use when purchased as new) 24-hour roadside service that comes with each Toyota Certified Used Vehicle.
Services provided include:
Towing up to $100 for mechanical breakdown or collision recovery to the nearest Toyota dealership/repair facility
Flat tire changes
Gas deliveries (does not include payment for the gas)
Q. Is the Toyota Certified Used Vehicle Limited Powertrain Warranty transferable to a new owner?
A. Yes. The Limited Powertrain Warranty is transferable to the subsequent owner at no charge.
Q. How long is the Toyota Certified Used Vehicle Warranty in effect?
A. Your Certified Warranty expires at the earlier of seven years (from original date of first use when purchased as new) or when your odometer reaches 100,000 miles.
Q. Is there special financing available for Toyota Certified Used Vehicles?
A. Yes. There are special financing rates available. Please visit the Toyota Financial Services section of Toyota.com.
Q. Can I lease a Toyota Certified Used Vehicle?
A. Lease rates are available. Please visit the Toyota Financial Services section of Toyota.com.